Shipping policy

We want to make delivery as simple as possible so it is included free of charge on most of our items.

We aim to dispatch all orders the same day providing the order is completed before 12 noon on a weekday. Our postie collects quite early so we like to give ourselves enough time to meet the deadline. There's a chance orders made after this time will still be dispatched the same day.

We only post on weekdays too, but do ask if you need us to make a special post office trip on a Saturday.

Greetings Cards
For orders being sent within the UK, these will always be posted via Royal Mail 2nd class post unless you opt to pay a little extra for a speedier service. Royal Mail states that they aim to deliver 2nd class post within 2 to 3 working days. We know that sometimes it can take a little longer though and there is no guaranteed arrival date for these items.

If you opt to pay extra for 1st class, Royal Mail's aim is to delivery the next working day but again this is not a guaranteed service.

We do not offer compensation for items arriving late unless you have contacted us to specify a date and paid for a guaranteed service. You may be able to claim compensation from Royal Mail yourselves.

Please expect delays during busy seasonal periods. Royal Mail state we must allow 10 working days from the expected arrival dates for items to be declared missing so please bear with us.

Gifts / Other
Please check the individual item description as to how your order will be dispatched. Small items that can be posted through a letter box will be sent via Royal Mail and therefore the terms above for cards are applicable. For larger items, they will be posted to you via an economy courier (UK 3-5 days average from dispatch) and is included at no extra cost. We may vary which service we use and arrival dates are not guaranteed.

You can opt to pay a little extra for a faster service if you are in a rush.

If you have a issue with a particular courier company in your area do let us know. Couriers are generally independent contractors so service varies per area.

As with cards, there is no compensation for an item arriving late. We do offer returns however for unwanted items as per our return policy.

Outside the UK
We can post anything outside the UK and have sent orders to many countries including Australia, United States, and numerous European Countries. The starting price is £4.00 for a card. For all international customers, please add all of your items to your basket, go through the checkout process entering your name, address and email details. When you go to the next page to pay, you can close off the webpage and you will receive an email an hour later with your abandoned basket. We will then contact you once we've weighed out your order and give you the price for postage. You can then follow the link in your abandoned checkout email and complete your purchase if you're happy to do so.