UK Delivery Information
DUE TO THE CURRENT COVID-19 SITUATION FACING THE COUNTRY, THERE MAY BE UNANNOUNCED DELAYS IN ROYAL MAIL'S SERVICES DUE TO STAFF SHORTAGES AND CHANGES IN THEIR PROCEDURES.
THERE ARE KNOWN TO BE DELAYS OF OVER A WEEK IN SOME AREAS AND THIS SITUATION IS CHANGING DAY BY DAY. WE CANNOT GUARANTEE WHEN YOUR ORDER WILL ARRIVE, SO PLEASE ENSURE YOU ORDER WELL IN ADVANCE OF WHEN YOU NEED YOUR ITEM.
We want to make delivery as simple as possible so it is included free of charge on most of our items.
We aim to dispatch most orders the same day providing the order is completed before any deadline given on the product page. Our postie collects quite early so we like to give ourselves enough time to meet the deadline. There's a chance orders made after this time will still be dispatched the same day. Some products are made to order and will have a different despatch schedule. Please refer to any details given on the product page.
We only post on weekdays too, but do ask if you need us to make a special post office trip on a Saturday.
For orders being sent within the UK, these will always be posted via Royal Mail 2nd class post unless you opt to pay a little extra for a speedier service. Royal Mail states that they aim to deliver 2nd class post within 2 to 3 working days. We know that sometimes it can take a little longer though and there is no guaranteed arrival date for these items.
If you opt to pay extra for 1st class, Royal Mail's aim is to deliver the next working day but this is not a guaranteed service.
We do not offer compensation for items arriving late unless you have contacted us to specify a date and paid for a guaranteed service. You may be able to claim compensation from Royal Mail yourselves.
Please expect delays during busy seasonal periods. Royal Mail state we must allow 10 working days from the expected arrival dates for items to be declared missing so please bear with us.
Gifts / Other
Please check the individual item description as to how your order will be dispatched. Small items that can be posted through a letter box will be sent via Royal Mail and therefore the terms above for cards are applicable. For larger items, they will be posted to you via an economy courier (UK 3-5 days average from dispatch) and is included at no extra cost. We may vary which service we use and arrival dates are not guaranteed.
You can opt to pay a little extra for a faster service if you are in a rush.
If you have a issue with a particular courier company in your area do let us know. Couriers are generally independent contractors so service varies per area.