Product Info

Lord and Lady M present:

Missing You At Christmas Cards Greetings & Festive Wishes

• The photo's will show you what the front and inside of the card looks like. If you cannot see the cards clearly, feel free to ask for clarification on what the greeting inside reads
  
  
• Card sizes are mentioned in the design title and will state Large Letter, Lge Let or LL if applicable (UK post sizes)
  
  
• Your card will come with an envelope and will be posted to you at no extra cost via Royal Mail 2nd class as our default
  
  
• You can opt to pay a little extra for 1st class if you are in a rush however this does not guarantee a next day arrival
  
  
• See delivery tab for UK delivery information
  
  
• We can hand write your card for you and post directly to an address of your choice if you want this service instead of posting it to you. This is handy if you have forgotten to send a card but still prefer handwritten cards over printed cards, like those offered by companies such as Moonpig etc. This service will be at no extra cost. Your message will be limited to 20 words in total. We are happy to write anything you wish!! It's also great for when you want to send an anonymous card.

 

Special Event Info

Christmas is on Wednesday 25th December 2019. We recommend ordering by these posting dates below to maximise the chances of your order arriving in time - UK orders:

• 2nd Class - Please purchase from us before 3pm on Tuesday 17th December
  
• 1st Class - Please purchase from us before 3pm on Wednesday 18th December
  
• Royal Mail Special Delivery Guaranteed® - Please purchase from us before 3pm on Friday 20th December and we WILL process your order the same day for it to arrive with Royal Mail's last posting guidelines

We always advise ordering ASAP to avoid any potential delays in Royal Mail's service around the busy seasonal periods. Ordering after these dates doesn't mean it definitely won't arrive in time. These are always advisory as demand is always high from November onwards. Also if the weather turns, or delivery services go on strike for instance. When we have a bit of bad weather in the UK in December, previous years have shown orders can take between 1-2 weeks. Your order is coming from Stoke-on-Trent in the West Midlands. You can check Royal Mail service updates for any delays on their website.

The current despatch time for ready to post items, like this, is the same day.

Order by 11am for same day despatch - weekdays only

COST

• We want to make delivery as simple as possible so it is included FREE of charge on all items, for UK postal addresses only
• There are plenty of additional delivery options available. Once you enter your address details at checkout, the relevant options and associated costs will be presented to you.

DESPATCH TIME

• We sometimes change our cut off times depending on how busy we are and seasonal demand
• We always aim to despatch most ready to post items the same day even when ordered last minute. There's a chance orders made after the cut off time will still be dispatched the same day. Feel free to double check before ordering using our chat button below, email hello@lordandladym.com or via Facebook.
• We generally post only on weekdays, but do ask if you need us to make a special post office trip on a Saturday. 

DELIVERY TIME

Greetings Cards

For orders being sent within the UK, these will always be posted via Royal Mail 2nd class post unless you opt to pay a little extra for a speedier service. Royal Mail states that they aim to deliver 2nd class post within 2 to 3 working days. We know that sometimes it can take a little longer though and there is no guaranteed arrival date for these items. We try to assess any notifications of postal delays and factor is what we know from previous years around the same time period too. We hope our delivery times are more cautious than most companies. We do not like to promise that a 2nd class item will take 2 to 3 working day. They often arrive next day, but sometimes can take a couple of weeks. Use the free option if you are not in a rush. We guarantee to post on time but we cannot provide any guarantee a delivery company won't be affected by delays.

If you opt to pay extra for 1st class, Royal Mail's aim is to deliver the next working day but again this is not a guaranteed service.

We do not offer compensation for items arriving late unless you have contacted us to specify a date and paid for a guaranteed service. You may be able to claim compensation from Royal Mail yourselves. 

Please expect delays during busy seasonal periods. Royal Mail state we must allow 10 working days from the expected arrival dates for items to be declared missing so please bear with us. 

Gifts / Other

Please check the individual item description as to how your order will be dispatched. Small items that can be posted through a letter box will be sent via Royal Mail and therefore the terms above for cards are applicable. For larger items, they will be posted to you via an economy courier (UK 3-5 days average from dispatch) and is included at no extra cost. We may vary which service we use and arrival dates are not guaranteed.

You can opt to pay a little extra for a faster service if you are in a rush.

If you have a issue with a particular courier company in your area do let us know. Couriers are generally independent contractors so service varies per area.